Terms and Conditions

1Offersand orders

In general, all FIRSTANIMAL.CH offers are not binding. Variations in the design, packaging or technical characteristics of the products presented are subject to change.

All orders that are transmitted and confirmed on FIRSTANIMAL.CH are considered binding and therefore form part of the contract. The price in the order confirmation is decisive.


For economic reasons, FIRSTANIMAL.CH reserves the right to introduce minimum
the value of the order.

3Transportand delivery conditions

For orders weighing less than 15 kg gross, additional packaging and shipping costs are payable. The available item is usually delivered within 2-3 working days. The customer bears the transport risk.

In the event of delays by third parties (freight forwarders / logistics companies), FIRSTANIMAL.CH has the option of delivery within 8 working days. The customer then has the right to withdraw from the contract. Claims for damages for the above reasons are excluded by the customer to the extent permitted by law.

4Pricesand payment terms

The main currency is the Swiss franc (CHF). Countries trade with distributors in their respective national currency. All bids are quoted at gross price. Accepted methods of payment are cash, prepayment or cash on delivery. Invoices with terms and discounts are excluded.

5Refund ofownership

Ordered deliveries (shipments) remain the property of FIRSTANIMAL.CH until full payment.

6Warrantyand liability

The customer’s product warranty is limited to the extent of the manufacturer’s warranty. Any liability of FIRSTANIMAL.CH for direct or indirect damage caused by improper handling of the products is excluded.


Replacement is only possible in the case of proven misdeliveries or manufacturing defects.
The completeness of the delivery must be checked immediately upon receipt. Any defects must be reported in writing within 8 working days. The return must be attached to a copy of the invoice. After the agreed period, FIRSTANIMAL.CH may refuse delivery.

They are excluded (not covered by warranty):

  • Products that do not come from FIRSTANIMAL.CH
  • Incomplete products without original packaging

8Jurisdictionand applicable law

All obligations arising from the contractual relationship are subject to Swiss law. Countries with distribution partners are subject to customary national laws. Jurisdiction is at the place of the business partner.